Members feedback is key to maintaining and improving the customer experience. To undertake this effectively Lockton will engage with your employees through online surveys to gather “Voice of Customer” through member experience and satisfaction surveys.

PEOPLE SOLUTIONS

Member Experience & Satisfaction Surveys

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Member Experience & Satisfaction Surveys

    Members feedback is key to maintaining and improving the customer experience. To undertake this effectively Lockton will engage with your employees through online surveys to gather “Voice of Customer” feedback information.

    At Lockton, we believe frequent and timely interaction with employees are key in identifying improvement areas and maximizing member’s satisfaction through a seamless experience

    Our services

    • Member Satisfaction Surveys

    Latest news & insights

    The advantages of cryptocurrencies continue to draw interest from investors and businesses, creating demand for crypto-related services. As the market evolves, underwriters are becoming increasingly sensitive to the risks involved in the custody and management of cryptocurrency and other digital assets. Firms seeking to insure themselves against such risks must ensure they have robust mitigation measures in place to alleviate concerns.Cryptocurrency insurance – best practices for custodians

    Lockton announces acquisition of THB Brazil

    Combined firm to seek aggressive growth in Brazil through independence and customer-centric approachCombined firm to seek aggressive growth in Brazil through independence and customer-centric approach

    Lockton Announces New Global Leadership Structure to Support Rapid Global Growth

    Today, CEO Peter Clune announced the elevation of five key leaders into global roles for Lockton, the world’s largest independent, privately held insurance brokerageToday, CEO Peter Clune announced the elevation of five key leaders into global roles for Lockton, the world’s largest independent, privately held insurance brokerage

    De-risking environmentally friendly construction

    The real estate and construction sector is exploring options to make buildings more environmentally friendly. However, new concepts and designs can have a negative side-effect introducing fire or property risks that need to be addressed to improve building resilience and secure the intended environmental benefits.The real estate and construction sector is exploring options to make buildings more environmentally friendly. However, new concepts and designs can have a negative side-effect introducing fire or property risks that need to be addressed to improve building resilience and secure the intended environmental benefits.
    See all news and insights

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    Our People solutions team bring creative thinking and an entrepreneurial spirit to the insurance business and are uniquely positioned to help you succeed.

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    Lockton People Solution FAQs

    Lockton believes every business maximizes their potential when their people maximize theirs. That’s why we help our clients make their business, and their people’s lives, better. We know employers need solutions that help balance attracting and retaining talent, manage costs and promote employee well-being. Lockton helps guide clients to people solutions that drive employee understanding, engagement and satisfaction; incorporate competitive total rewards and benefits packages; and manage and measure the effectiveness of your programs.

    We work with every client thinking about how we can best improve your employee experiences to drive engagement, understanding, satisfaction and productivity; design total rewards and benefits that increase perceived value and help attract and retain talent, while controlling costs; and help you make information-based decisions, measure and manage your programs, while driving a competitive business advantage amid an increasingly complex landscape.

    Lockton delivers a full suite of solutions in the following areas: employee experiences and engagement, total rewards and benefits, and management and measurement.

    Lockton operates all over the globe through Lockton offices and a network of Lockton Global Partners.

    M&A Due Diligence helps to prevent material uninsured liabilities arising post-close, the Company breaching regulatory obligations, and any negative impact on morale and productivity resulting from the mishandling of employee benefits.

    We can help with all M&A transactions from SME to large corporate.

    We help you to identify key individuals that are pivotal to the transaction or future value of the business and recommend appropriate business protection to mitigate future loss.

    A key person can be a business owner or partner but can also extend to include those with significant influence on an organisation’s success.

    Examples might include: Founder and/or driving force of the enterprise, Responsible for key contracts/relationships, Source of intellectual property or specialist skills, Innovative/creative leader, Significant sales/producer.

    The business is free to determine who is critical to the enterprise.

    Key person insurance helps reduce the financial impact of recruitment, providing interim cover whilst rebuilding specialist knowledge potentially lost.

    This protection allows businesses to continue trading, protecting short-term cash flow while business stabilises. It can also protect against corporate debt, the ability to make loan repayments to secure the future of the business, or protecting investment of newly acquired entities.

    Our specialists have extensive experience of working with clients to help them determine the optimum levels of cover for their business and importantly, the levels of cover that will be supported by the financial underwriters. The team has access to both the conventional life insurance markets and Lloyds so that we can provide the widest opportunities for cover for our clients including the placement of unusual and high risks.

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