Members feedback is key to maintaining and improving the customer experience. To undertake this effectively Lockton will engage with your employees through online surveys to gather “Voice of Customer” through member experience and satisfaction surveys.

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Member Experience & Satisfaction Surveys

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Member Experience & Satisfaction Surveys

    Members feedback is key to maintaining and improving the customer experience. To undertake this effectively Lockton will engage with your employees through online surveys to gather “Voice of Customer” feedback information.

    At Lockton, we believe frequent and timely interaction with employees are key in identifying improvement areas and maximizing member’s satisfaction through a seamless experience

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    • Member Satisfaction Surveys

    Latest news & insights

    An increasing number of construction companies are turning to modular construction to take advantage of potential efficiencies and cost savings. However, insurers do have some concerns about this technology that need to be addressed to ensure there is appropriate insurance cover in place for such projects. Addressing insurer concerns regarding modular construction

    Addressing insurer concerns regarding modular construction

    article
    An increasing number of construction companies are turning to modular construction to take advantage of potential efficiencies and cost savings. However, insurers do have some concerns about this technology that need to be addressed to ensure there is appropri ...
    Read moreAddressing insurer concerns regarding modular construction

    Exploring the use of AI in healthcare

    Artificial Intelligence (AI) is already being used to increase efficiency and accuracy in a wide range of healthcare areas, and healthcare service providers are currently exploring many more applications for the technology. Insurers need to be kept informed from the beginning of the development of new tools to ensure that the healthcare provider will be protected against the risk of a negative outcome triggering a claim. Artificial Intelligence (AI) is already being used to increase efficiency and accuracy in a wide range of healthcare areas, and healthcare service providers are currently exploring many more applications for the technology. Insurers need to be kept informed from the beginning of the development of new tools to ensure that the healthcare provider will be protected against the risk of a negative outcome triggering a claim.

    Law firm mergers: an overview of liability issues

    Whatever the rationale, how liabilities are dealt with after the completion of an acquisition, and the potential impact this may have on Professional Indemnity Insurance, are issues that warrant special attention. And now so more than ever, with continued low appetite to insure many firms, the increased selectiveness by insurers in who they are prepared to insure, and of course the steep rise in PII premiums over the past few years. Whatever the rationale, how liabilities are dealt with after the completion of an acquisition, and the potential impact this may have on Professional Indemnity Insurance, are issues that warrant special attention. And now so more than ever, with continued low appetite to insure many firms, the increased selectiveness by insurers in who they are prepared to insure, and of course the steep rise in PII premiums over the past few years.

    Key considerations when merging company cultures

    A failure to merge cultures is one of the primary causes of mergers and acquisitions (M&A) deals to collapse. For the best chance of success, therefore, it’s important for companies to adopt a people-first, culture-oriented approach to M&A.A failure to merge cultures is one of the primary causes of mergers and acquisitions (M&A) deals to collapse. For the best chance of success, therefore, it’s important for companies to adopt a people-first, culture-oriented approach to M&A.
    See all news and insights

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    Our People solutions team bring creative thinking and an entrepreneurial spirit to the insurance business and are uniquely positioned to help you succeed.

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    Lockton People Solutions FAQs

    Lockton believes every business maximizes their potential when their people maximize theirs. That’s why we help our clients make their business, and their people’s lives, better. We know employers need solutions that help balance attracting and retaining talent, manage costs and promote employee well-being. Lockton helps guide clients to people solutions that drive employee understanding, engagement and satisfaction; incorporate competitive total rewards and benefits packages; and manage and measure the effectiveness of your programs.

    We work with every client thinking about how we can best improve your employee experiences to drive engagement, understanding, satisfaction and productivity; design total rewards and benefits that increase perceived value and help attract and retain talent, while controlling costs; and help you make information-based decisions, measure and manage your programs, while driving a competitive business advantage amid an increasingly complex landscape.

    Lockton delivers a full suite of solutions in the following areas: employee experiences and engagement, total rewards and benefits, and management and measurement.

    Lockton is privately owned, which allows teams to prioritize client business. Our Associates are empowered to go above and beyond to help their clients succeed and the entrepreneurial culture at Lockton fosters data-driven solutions, solving problems faster and more efficiently.

    Lockton operates all over the globe through Lockton offices and a network of Lockton Global Partners.

    We can help with all M&A transactions from SME to large corporate.

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