We take complaints made against us very seriously and maintain a procedure to ensure that complaints are dealt with promptly and fairly. Please email us directly at complaints@mena.lockton.com (opens a new window) in the first instance, we will acknowledge its receipt promptly and arrange for a senior manager to investigate the matter and provide you with a response. 

For any unresolved health insurance complaints, please Click here (opens a new window) to access the iPROMES compliance portal provided by the Dubai Health Association. 

We've established a comprehensive procedure for addressing complaints. To see the visual representation of our complaint-handling process, click here. (opens a new window)