Effective communication is a key pillar in Lockton’s clients’ strategy. This ensures the successful implementation of selected plans which establish a comprehensive understanding of the benefits and services among all employees while facilitating the flow of information among all of the key stakeholders (Senior Management, HR team, Finance team, and Employees).

The key to a successful communication strategy is to ensure that is aligned with your organization’s overall corporate strategy. This will both enrich the value proposition and quality of the benefits program to all employees.

All of our clients receive multiple on-premise induction and training sessions for employees. During the presentations, we will cover rights and responsibilities of employees, explain the benefits and exclusions, share important contact details, available technologies, wellness and extended benefits such as EAP and telehealth consultations and finally on how to make a claim.

The presentations will also highlight the importance of prudent usage of the benefits programme and how to manage effective communication with the medical providers.

We allow plenty of opportunity for employee Q&A which allows employees time to better understand and address any of their concerns.

By creating awareness, educating employees, and targeting on healthy lifestyle choices, we will develop a positive change in behavior which ultimately supports the objective of a healthier workforce.

From our experience we have identified the following essential pillars to a successful communication strategy:

• Employee engagement

• Regular and effective communication

• Avoiding information overload

• Clear and concise information