At Lockton, we know insurance is more than a policy, it's a promise of protection. Our Claims Consulting Services offer strategic, data driven support across the entire claims lifecycle. With deep technical expertise and independent guidance, our dedicated team helps businesses navigate complex claims to secure the best possible outcomes during their most challenging moments.

CLAIMS CONSULTING

Claims Solutions

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Protecting Your Business. Navigating Your Claim. Maximising Your Recovery.

When things go wrong, getting your claim right matters. At Lockton, we deliver expert led claims solutions that go beyond routine handling, helping you plan, prepare and respond to loss events of all types and sizes. We’ve supported clients through some of the world’s largest and most complex claims. Our team is solutions focused, not process bound, ensuring every approach is tailored to your business, your risks, and your recovery. Whether it’s a major property loss, a complex Business Interruption claim, or preparing for future risks, we act as your partner, advocate and advisor, safeguarding your business and helping you move forward with confidence.

424x480xprosperxaccordionOur Claims Consulting Service helps organisations prepare for, manage, and recover from losses with strategic guidance and proactive expertise.

Our core offering

Lockton’s Claims Consulting offering is structured around three core pillars:
Advocacy

Representing your interests in large and complex claims.

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Preparation

Building clear, compliant, well documented claim submissions.

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Insight

Helping you prepare for future risks and reduce exposure.

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Claims Solutions Beyond Consultancy:

Alongside our dedicated Claims Consulting offering, Lockton also provides: 

Claims Management Services 
Supporting clients across industries in managing and resolving routine claims, from first notification to settlement. 

People Solutions Claims Support 
Specialist expertise in managing employee benefit related claims across health, life, and other people focused policies. 

Learn more about People Solutions Claims Support.

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Key Contacts

We bring together decades of technical, commercial and industry experience to deliver the best possible outcomes for our clients. Our experts are ready to support you, whether you're facing a loss or planning ahead.

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Hassan El Husseini

Regional Head of Claims

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Mayank Bhujwala

Regional Claims Preparation Lead

Reach out to us

Lockton Claims FAQs

What types of claims does Lockton support with?

We support clients across all industries and sectors, helping manage a wide range of claims, from major property losses and Business Interruption claims, to liability, cyber, and employee benefit-related events. No matter the size or complexity, we tailor our approach to your unique needs.

Claims Consulting is a strategic, proactive service. While claims handling focuses on the operational aspects of managing a claim, our consultancy team supports you with early planning, complex claim strategy, advocacy, dispute resolution, and insights to reduce future risk.

Ideally, before a loss occurs. Engaging us early, whether during policy review, risk planning or scenario modelling helps you build a stronger position. However, we also provide expert support at any stage of the claims process, including during active or disputed claims.

Advocacy means we act as your representative. In large or complex claims, we engage with insurers, loss adjusters, and third parties on your behalf to protect your position, manage risk, and secure the best possible outcome.

We work across a broad range of industries in the MENA region, including energy, construction, real estate, financial services, healthcare, and more. Our team brings sector-specific expertise and local market insight to every engagement.

It’s simple, just reach out to our team using the contact forms provided. Whether you’re dealing with an ongoing claim or want to increase your capacity to respond, we’ll guide you through your next steps.

Insights

There is always something exciting happening at Lockton. Here are just a few from our newsroom.

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Data Centre Market Update Q1 2026 | Insurance Trends, Risk Insights & Underwriting Outlook

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Managing the Risks of Data Centre Projects | Construction, Energy, Cyber & Transactional R …

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Enhancing HR and Employee Experience with Technology and AI: The UAE’s Digital Momentum

The UAE’s leadership in digital innovation is entering a new phase. As artificial intelligence accelerates adoption across HR, healthcare and insurance, organisations now have a real opportunity to rethink employee experience, simplify benefits and d …

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Cyber-Physical Risks: Safeguarding Against Industrial Bodily Injury in the Middle East

April to May 2025 saw a record 236% spike in distributed denial of service (DDoS) attacks across the Middle East and North Africa (MENA), according to a multisectoral analysis of government and private sector infrastructures.1 Beyond productivity and …

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Lockton Expands into Saudi Arabia, Appoints Mohammad Al Abdul Jabbar as CEO

Lockton, the world’s largest privately held independent insurance broker, has announced its expansion into the Kingdom of Saudi Arabia, further strengthening its presence across the Middle East. This move is part of Lockton’s broader international st …

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