At Lockton, we know insurance is more than a policy, it's a promise of protection. Our Claims Consulting Services offer strategic, data driven support across the entire claims lifecycle. With deep technical expertise and independent guidance, our dedicated team helps businesses navigate complex claims to secure the best possible outcomes during their most challenging moments.

CLAIMS CONSULTING

Claims Solutions

Contact us (opens a new window)

Protecting Your Business. Navigating Your Claim. Maximising Your Recovery.

When things go wrong, getting your claim right matters. At Lockton, we deliver expert led claims solutions that go beyond routine handling, helping you plan, prepare and respond to loss events of all types and sizes. We’ve supported clients through some of the world’s largest and most complex claims. Our team is solutions focused, not process bound, ensuring every approach is tailored to your business, your risks, and your recovery. Whether it’s a major property loss, a complex Business Interruption claim, or preparing for future risks, we act as your partner, advocate and advisor, safeguarding your business and helping you move forward with confidence.

424x480xprosperxaccordionOur Claims Consulting Service helps organisations prepare for, manage, and recover from losses with strategic guidance and proactive expertise.

Our core offering

Lockton’s Claims Consulting offering is structured around three core pillars:
Advocacy

Representing your interests in large and complex claims.

Learn more about our Claims Consultancy Services. (opens a new window)

Preparation

Building clear, compliant, well documented claim submissions.

Learn more about our Claims Consultancy Services. (opens a new window)

Insight

Helping you prepare for future risks and reduce exposure.

Learn more about our Claims Consultancy Services. (opens a new window)

Claims Solutions Beyond Consultancy:

Alongside our dedicated Claims Consulting offering, Lockton also provides: 

Claims Management Services 
Supporting clients across industries in managing and resolving routine claims, from first notification to settlement. 

People Solutions Claims Support 
Specialist expertise in managing employee benefit related claims across health, life, and other people focused policies. 

Learn more about People Solutions Claims Support.

Key Contacts

We bring together decades of technical, commercial and industry experience to deliver the best possible outcomes for our clients. Our experts are ready to support you, whether you're facing a loss or planning ahead.

Placeholder image

Hassan El Husseini

Regional Head of Claims

Placeholder image

Mayank Bhujwala

Regional Claims Preparation Lead

Reach out to us

Lockton Claims FAQs

What types of claims does Lockton support with?

We support clients across all industries and sectors, helping manage a wide range of claims, from major property losses and Business Interruption claims, to liability, cyber, and employee benefit-related events. No matter the size or complexity, we tailor our approach to your unique needs.

Claims Consulting is a strategic, proactive service. While claims handling focuses on the operational aspects of managing a claim, our consultancy team supports you with early planning, complex claim strategy, advocacy, dispute resolution, and insights to reduce future risk.

Ideally, before a loss occurs. Engaging us early, whether during policy review, risk planning or scenario modelling helps you build a stronger position. However, we also provide expert support at any stage of the claims process, including during active or disputed claims.

Advocacy means we act as your representative. In large or complex claims, we engage with insurers, loss adjusters, and third parties on your behalf to protect your position, manage risk, and secure the best possible outcome.

We work across a broad range of industries in the MENA region, including energy, construction, real estate, financial services, healthcare, and more. Our team brings sector-specific expertise and local market insight to every engagement.

It’s simple, just reach out to our team using the contact forms provided. Whether you’re dealing with an ongoing claim or want to increase your capacity to respond, we’ll guide you through your next steps.

Insights

There is always something exciting happening at Lockton. Here are just a few from our newsroom.

1 / 6
Articles

Continuing a Legacy: Applications Open for the 2026 Wael Khatib Scholarship

Lockton, in partnership with Bayes Business School (City St George’s, University of London), has opened applications for the 2026 Wael Khatib Scholarship. Established in 2022, the scholarship honours the legacy of Wael Khatib, Lockton’s founder in th …

Read Article
Articles

Supply Chain Resilience

Why Supply Chain Resilience Demands Attention Now Geopolitical disruption in the Strait of Hormuz has reminded every industry how quickly trade routes can narrow and costs escalate. The supply chain consequences will likely outlast the conflict itsel …

Read Article
Articles

Cyber Risk amid Geopolitical Conflict: How to prepare

Geopolitical tensions often lead to a surge in cyber risk as threat actors seek to exploit disruption, uncertainty, and stretched security resources. In recent weeks, the evolving situation in the Middle East has contributed to increased cyber activi …

Read Article
Articles

Insurance Claims Checklist 

Your preparation improves the process When unexpected events occur, your organisation’s management of insurance claims can make the difference between prolonged disruption and a controlled recovery. Understanding the basics of the claims process and …

Read Article
Articles

Practical Wellbeing Tips for Individuals

Periods of uncertainty can make people feel overwhelmed or distracted. Small practical steps can help individuals maintain a sense of control and emotional balance. Managing Uncertainty One helpful framework for managing uncertainty is the Circle of  …

Read Article
Articles

Looking After Ourselves and Each Other

Periods of uncertainty can be challenging for individuals and organisations alike. However, small actions such as open communication, supportive leadership and access to wellbeing resources can make a meaningful difference. By prioritising wellbeing  …

Read Article