At Lockton, we know insurance is more than a policy, it's a promise of protection. Our Claims Consulting Services offer strategic, data driven support across the entire claims lifecycle. With deep technical expertise and independent guidance, our dedicated team helps businesses navigate complex claims to secure the best possible outcomes during their most challenging moments.
Protecting Your Business. Navigating Your Claim. Maximising Your Recovery.
When things go wrong, getting your claim right matters. At Lockton, we deliver expert led claims solutions that go beyond routine handling, helping you plan, prepare and respond to loss events of all types and sizes. We’ve supported clients through some of the world’s largest and most complex claims. Our team is solutions focused, not process bound, ensuring every approach is tailored to your business, your risks, and your recovery. Whether it’s a major property loss, a complex Business Interruption claim, or preparing for future risks, we act as your partner, advocate and advisor, safeguarding your business and helping you move forward with confidence.
Our core offering
Lockton’s Claims Consulting offering is structured around three core pillars:Preparation
Building clear, compliant, well documented claim submissions.
Learn more about our Claims Consultancy Services.
Insight
Helping you prepare for future risks and reduce exposure.
Learn more about our Claims Consultancy Services.
Claims Solutions Beyond Consultancy:
Alongside our dedicated Claims Consulting offering, Lockton also provides:
Claims Management Services
Supporting clients across industries in managing and resolving routine claims, from first notification to settlement.
People Solutions Claims Support
Specialist expertise in managing employee benefit related claims across health, life, and other people focused policies.
Learn more about People Solutions Claims Support.
Key Contacts
We bring together decades of technical, commercial and industry experience to deliver the best possible outcomes for our clients. Our experts are ready to support you, whether you're facing a loss or planning ahead.
Hassan El Husseini
Regional Head of Claims
Mayank Bhujwala
Regional Claims Preparation Lead
Lockton Claims FAQs
How is Claims Consulting different from day-to-day claims handling?
Claims Consulting is a strategic, proactive service. While claims handling focuses on the operational aspects of managing a claim, our consultancy team supports you with early planning, complex claim strategy, advocacy, dispute resolution, and insights to reduce future risk.
When should I engage the Claims Consulting team?
Ideally, before a loss occurs. Engaging us early, whether during policy review, risk planning or scenario modelling helps you build a stronger position. However, we also provide expert support at any stage of the claims process, including during active or disputed claims.
What does 'Advocacy' mean in the context of claims?
Advocacy means we act as your representative. In large or complex claims, we engage with insurers, loss adjusters, and third parties on your behalf to protect your position, manage risk, and secure the best possible outcome.
What industries do you work with?
We work across a broad range of industries in the MENA region, including energy, construction, real estate, financial services, healthcare, and more. Our team brings sector-specific expertise and local market insight to every engagement.
How do I get started with Lockton’s Claims Solutions?
It’s simple, just reach out to our team using the contact forms provided. Whether you’re dealing with an ongoing claim or want to increase your capacity to respond, we’ll guide you through your next steps.
Insights
There is always something exciting happening at Lockton. Here are just a few from our newsroom.
Data centre fires: a physical threat in a digital world
How fire risk is evolving and what organisations can do to protect operations and supply chains In today’s hyperconnected world, physical events are still capable of disrupting digital infrastructure, and with it, entire businesses. Data centre fires …
Aligning Employers with Mental Health Needs
Practical Tools to Build Resilience: What Every Workplace Should Offer It wasn’t so long ago that mental health and resilience were taboo subjects in the workplace but in boardrooms and breakrooms across the world, conversations on how to manage the …
Protecting Tomorrow, Today: Aligning Employers with Mental Health Needs
Culture That Sustains Resilience Creating a Culture of Resilience: Where It Starts and How to Grow It Conversations around risk often focus on business resilience and the culture, tools and approaches that deliver this in an increasingly volatile wor …
How D&O insurance can help protect against cyber related liability
The consistent evolution in the risk, breadth, and nature of cyber-attacks has solidified cyber risks as a key topic in many boardrooms. Beyond businesses suffering immediate financial losses and operational disruption, directors and officers may fac …
Inside Risk: lithium-ion battery returns – managing property fire risk in the retail secto …
Lithium-ion batteries have become both ubiquitous and essential to our modern lives. Utilised in our homes, workplaces, and transportation, lithium-ion batteries provide a readily available and reliable source of power for devices, such as cars, e-bi …
Cyber-physical risk in the marine sector: a wake-up call from the MSC Antonia
The recent grounding of the MSC Antonia near the Eliza Shoals off Jeddah on 10 May 2025 has brought into sharp focus the real-world consequences of cyber-physical attacks in the maritime sector – and particularly within the Middle East and North Afri …