Our specialist injury management consultants will ensure that the entire process is managed including expectations and concerns of everyone involved. More importantly, we will ensure the process is completed in the appropriate timeframe, to the best possible outcome, minimising the cost of workers' compensation claims in the future.

— PEOPLE SOLUTIONS

Claims & Injury Management

Contact Us

Your peace of mind is our priority

    Our specialist injury management consultants will ensure that the entire process is managed including expectations and concerns of everyone involved. More importantly, we will ensure the process is completed in the appropriate timeframe, to the best possible outcome, minimising the cost of workers' compensation claims in the future.

    We make it a priority to ensure you enjoy complete peace of mind at all stages of the process, from initial strategic planning to the resolution of a claim.

    Our services

    We offer two models to streamline your claims and injury management services.

    STRATEGIC CLAIMS MANAGEMENT: 

    A qualified workers’ compensation advisor complements your resources by providing a variety of technical solutions.

    COMPLETE OUTSOURCED CLAIMS AND INJURY MANAGEMENT: 

    A qualified workers’ compensation employee is in-situ in your core business operations, assisting with all aspects of the medical and injury management of your workers’ compensations claims.

    Utilising a proactive approach to early intervention, injury management and caring conversations has decreased TRIFR by 35% and LTIFR by 27%. Similarly active claims have been reduced by more than 60% in the same period.
    Grace Westdorp, Executive General Manager, InvoCare

    Lockton People Solutions FAQs

    What is Lockton People Solutions?

    Lockton believes every business maximizes their potential when their people maximize theirs. That’s why we help our clients make their business, and their people’s lives, better. We know employers need solutions that help balance attracting and retaining talent, manage costs and promote employee well-being. Lockton helps guide clients to people solutions that drive employee understanding, engagement and satisfaction; incorporate competitive total rewards and benefits packages; and manage and measure the effectiveness of your programs.

    We work with every client thinking about how we can best improve your employee experiences to drive engagement, understanding, satisfaction and productivity; design total rewards and benefits that increase perceived value and help attract and retain talent, while controlling costs; and help you make information-based decisions, measure and manage your programs, while driving a competitive business advantage amid an increasingly complex landscape.

    Lockton delivers a full suite of solutions in the following areas: employee experiences and engagement, total rewards and benefits, and management and measurement.

    Lockton is privately owned, which allows teams to prioritize client business. Our Associates are empowered to go above and beyond to help their clients succeed and the entrepreneurial culture at Lockton fosters data-driven solutions, solving problems faster and more efficiently.

    Lockton operates all over the globe through Lockton offices and a network of Lockton Global Partners.

    Key contacts

    Placeholder image

    Rachel Watson

    Head of Workplace Risk
    rachel.watson@lockton.com
    +61 478 998 262

    Placeholder image

    Christina Italiano

    National Manager, Claims & Injury Management

    Placeholder image

    Damien Charleston

    National Manager - Workers Compensation

    General Inquiries

    Get in touch

    info.au@lockton.com

    We're here to help

    Our People solutions team bring creative thinking and an entrepreneurial spirit to the insurance business and are uniquely positioned to help you succeed.

    Talk to our team

    Latest from Lockton

    The recent grounding of the MSC Antonia near the Eliza Shoals off Jeddah on 10 May 2025 has brought into sharp focus the real-world consequences of cyber-physical attacks in the maritime sector – and particularly within the MENA region. Analysis by respected maritime intelligence firms such as Pole Star Global and Windward indicate that the vessel's navigational systems were likely compromised by GPS jamming, leading to incorrect positioning data and ultimately to the grounding incident. This event underscores the growing cyber threat to vessel movement in the region – one with potential outcomes including groundings, collisions, and environmental harm. For MENA, where critical trade routes such as the Strait of Hormuz and the Suez Canal are lifelines of global commerce, the implications are particularly serious. Regional security dynamics, increased reliance on digital systems, and proximity to cyber-capable nation-state actors elevate both the frequency and severity of these risks. Despite this, in our work with marine clients across the Middle East and North Africa, we continue to observe a significant disconnect between emerging cyber threats and existing risk transfer arrangements. That gap must close before the next incident occurs. Cyber-physical risk in the marine sector: a wake-up call from the MSC Antonia

    Cyber-physical risk in the marine sector: a wake-up call from the MSC Antonia

    article
    The recent grounding of the MSC Antonia near the Eliza Shoals off Jeddah on 10 May 2025 has brought into sharp focus the real-world consequences of cyber-physical attacks in the maritime sector – and particularly within the Middle East and North Africa (MENA) ...
    Read moreCyber-physical risk in the marine sector: a wake-up call from the MSC Antonia

    Ensuring the right cargo cover amid tariff uncertainty

    The recent US import tariff changes have created significant trade disruption in the cargo market: goods were expedited prior to expected tariff increases, or after the announcement, diverted to other destinations, or held in storage awaiting improved tariff conditions.The recent US import tariff changes have created significant trade disruption in the cargo market: goods were expedited prior to expected tariff increases, or after the announcement, diverted to other destinations, or held in storage awaiting improved tariff conditions.

    Data centers: Protecting projects across the life cycle

    While global sentiment may be subdued in some sectors, there is a lot of excitement about data centers. Demand for data center capacity is expected to grow rapidly in coming years, driven not only by customer demand but also by the rapid rise of artificial intelligence (AI) advancements. To meet this demand, AI data center capacity is conservatively projected to experience a compound annual growth rate (CAGR) of 40.5% through 2027, according to estimates from the International Data Corporation. While global sentiment may be subdued in some sectors, there is a lot of excitement about data centers. Demand for data center capacity is expected to grow rapidly in coming years, driven not only by customer demand but also by the rapid rise of artificial intelligence (AI) advancements. To meet this demand, AI data center capacity is conservatively projected to experience a compound annual growth rate (CAGR) of 40.5% through 2027, according to estimates from the International Data Corporation.

    AI risks: what directors and officers need to know

    All new technologies carry risks when introduced on an enterprise level. Artificial intelligence (AI) is no exception, and directors and officers may find themselves in the crosshairs should negative repercussions arise from the use of such tools. To be prepared for the potential regulatory scrutiny or claims activity that comes along with the introduction of a new technology, it is imperative that boards carefully consider the introduction of AI, and ensure sufficient risk mitigation measures are in place. All new technologies carry risks when introduced on an enterprise level. Artificial intelligence (AI) is no exception, and directors and officers may find themselves in the crosshairs should negative repercussions arise from the use of such tools. To be prepared for the potential regulatory scrutiny or claims activity that comes along with the introduction of a new technology, it is imperative that boards carefully consider the introduction of AI, and ensure sufficient risk mitigation measures are in place.
    See all news and insights
    Bega Cheese
    The level of experience and knowledge from the team is unmatched.

    Click here (opens a new window) to go back to the People Solutions Homepage