Complaints and Disputes

If you are not fully satisfied with our services, please contact our Complaints/Disputes Manager, and tell them about your complaint or dispute. If your complaint cannot be immediately resolved, we will acknowledge your complaint/dispute in writing within 2 working days providing you details of our internal complaints process and the person responsible for managing your complaint. We will endeavour to resolve your problem within 20 working days.

Attn: Complaints / Disputes Manager

Lockton Companies NZ Limited Partnership

Level 8, 1 Albert Street, Auckland 1010

Ph: (+64) 9 300 2135

Email: info.nz@lockton.com (opens a new window)

If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to an external dispute resolution service Insurance & Financial Services Ombudsman Scheme (IFSO) of which LCNZ is a member.  This service is free of charge. A person may submit a complaint by using IFSO’s online form or by contracting IFSO by phone or email. By submitting a complaint, the complainant is deemed to have agreed to have the complaint considered under the rules.

IFSO can be contacted on 0800 888 202 (freecall) or online at www.ifso.nz (opens a new window). The mailing address is: PO Box 845 Wellington 6143 New Zealand.