Lockton’s dedicated team of experts have more than half a century of experience in insurance placement for product recall, contaminated products (CPI), trade name restoration, and reputational risk protection. Using in-depth experience and global market reach, we’ll create a bespoke solution that helps you reduce both the chance of a recall event occurring, and the impact it has on your reputation and balance sheet.

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Product Recall and Reputational Risk

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Protecting your business and reputation with reliable risk solutions

Amid increasing regulatory scrutiny, complex supply chains and constantly evolving technology, the risk of product recall is at an all-time high.

Lockton’s dedicated team of experts have more than half a century of experience in insurance placement for product recall, contaminated products (CPI), trade name restoration, and reputational risk protection. Using in-depth experience and global market reach, we’ll create a bespoke solution that helps you reduce both the chance of a recall event occurring, and the impact it has on your reputation and balance sheet.

Uniquely, our team is both client and market facing, allowing us to access the best value products on the market for our clients, and ensuring your programme is fit for purpose. We currently place around 250 policies into the global recall market, enabling payment of over $100m of claims in the last few years.

Utilising direct market access and long-standing insurer relationships, we’ll advocate tirelessly on your behalf to secure you the best possible deal on your cover, and in the eventuality of a claim.

What we bring to your business

Dedicated account management team - The same experienced team you meet at the beginning will be there to guide you throughout

Data-led approach - Harnessing industry trends and benchmarking analytics, we will help you pre-empt sector-specific risks and evaluate your limit adequacy

Unparalleled industry expertise - Many of our product recall and claims specialists are recognised authorities in their field, and are regularly asked to contribute their knowledge in the media

Cutting-edge solutions - Product recall is a complex and dynamic line of insurance that requires deep expertise. Lockton’s experts keep up to speed on the latest technology and regulatory changes in your field, helping you stay ahead of the curve

Global capabilities - Supported by our international network of over 100 partners and subsidiaries, we provide highly-localised knowledge for any given region, so you can perfect your global risk strategy

Who we work with

We have developed specific insurance products to meet the needs of our clients across a range of industries, including:

  • Food and beverage processors, suppliers, and pet food companies

  • Pharmaceutical, cosmetic and nutraceutical manufacturers

  • Packaging providers and co-packing services

  • Food service and restaurant businesses

  • Industrial component suppliers to the automotive industry

  • Consumer product manufacturers and distributors

Our team

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Freddie Schlesinger

Vice President, Product Recall & Reputational Risk
freddie.schlesinger@lockton.com
+44 776 924 8552

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Matt Humphries

Head of Crisis Management
matthew.humphries@uk.lockton.com
+44 750 850 7438

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Freddie Statham

Assistant Vice President, Product Recall & Reputational Risk
freddie.statham@lockton.com
+44 207 933 2833

General Inquiries

Get in touch

enquiries@uk.lockton.com

Looking for Specialty solutions?

Lockton Specialty London is a globally connected team of insurance experts extensively covering a diverse range of product lines and industry sectors. We provide flexible, bespoke solutions tailored to the needs of your client.

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Related solutions

Component Parts Facility
Clients that manufacture component parts for the automotive industry or other consumer focussed industries now have a solution which can cover their Product Recall, Product Liability and Product Guarantee exposures. Find out more in the attached flyer
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News and Insights

Lockton, the world’s largest independent insurance broker, is proud to announce two key senior promotions within its Crisis Management team. Helen Sandford has been appointed as Head of Special Crime and Freddie Schlesinger has been appointed as Head of Product Recall and Reputational Risk, effective 1st May 2024. They will both support the continued growth of the Crisis Management team, which includes War, Terrorism & Political Violence, Special Crime, and Product Recall & Reputational Risk under one roof. Helen and Freddie will report to Matt Humphries, Head of Crisis Management.Lockton announces senior promotions in Crisis Management team

Lockton announces senior promotions in Crisis Management team

article
Lockton, the world’s largest independent insurance broker, is proud to announce two key senior promotions within its Crisis Management team. Helen Sandford has been appointed as Head of Special Crime and Freddie Schlesinger has been appointed as Head of Produc ...
Read moreLockton announces senior promotions in Crisis Management team

Law firms: limiting liability in engagement letters

Most firms very wisely seek to limit their liability to clients in their engagement letters. It makes sense to do this so the firm and the client both know how much financial compensation might be available if things go wrong. But while limiting liability is good risk management practice, such clauses must be drafted carefully to be effective. Problems arise where the perceived losses are more than the limit of liability contained in the engagement letter. And if restrictions and exclusions are too onerous, they could be deemed unenforceable, leaving liability unrestricted. Most firms very wisely seek to limit their liability to clients in their engagement letters. It makes sense to do this so the firm and the client both know how much financial compensation might be available if things go wrong. But while limiting liability is good risk management practice, such clauses must be drafted carefully to be effective. Problems arise where the perceived losses are more than the limit of liability contained in the engagement letter. And if restrictions and exclusions are too onerous, they could be deemed unenforceable, leaving liability unrestricted.

Hydrogen vehicles and refuelling stations: property considerations

Increasing fuel costs and the ongoing need to reduce carbon emissions means that businesses continue to look at reducing their reliance on the fossil fuel internal combustion engine. Electric vehicles are at present the main contender, although hydrogen-based technology could provide another alternative for commercial vehicles. Hydrogen has been used for many decades in various industries and provides a high energy density fuel when burned, producing no greenhouse gases. However, hydrogen also presents several hazards and there are safety factors to consider when planning its storage and use. Increasing fuel costs and the ongoing need to reduce carbon emissions means that businesses continue to look at reducing their reliance on the fossil fuel internal combustion engine. Electric vehicles are at present the main contender, although hydrogen-based technology could provide another alternative for commercial vehicles. Hydrogen has been used for many decades in various industries and provides a high energy density fuel when burned, producing no greenhouse gases. However, hydrogen also presents several hazards and there are safety factors to consider when planning its storage and use.

Golden thread: BSA requirements create additional cyber exposure

The Building Safety Act 2022 and the associated Building (Higher-Risk Buildings Procedures) (England) Regulations 2023 introduced significant information retention requirements through their ‘golden thread’ provisions. These apply to buildings defined as ‘higher risk’ in the legislation. The golden thread comprises information to create a proper understanding of a building and consequently the steps needed to keep both the building and people safe. It is envisioned as a building’s ‘single source of truth’, and to avoid obsolescence and omission errors, it is not intended to be held across multiple sources or even duplicated (save back up). The legislation stipulates that the golden thread information must be held digitally, and to protect both personal information and the security of the building, it must be held securely.The Building Safety Act 2022 and the associated Building (Higher-Risk Buildings Procedures) (England) Regulations 2023 introduced significant information retention requirements through their ‘golden thread’ provisions. These apply to buildings defined as ‘higher risk’ in the legislation. The golden thread comprises information to create a proper understanding of a building and consequently the steps needed to keep both the building and people safe. It is envisioned as a building’s ‘single source of truth’, and to avoid obsolescence and omission errors, it is not intended to be held across multiple sources or even duplicated (save back up). The legislation stipulates that the golden thread information must be held digitally, and to protect both personal information and the security of the building, it must be held securely.
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