Lockton appoints Clarissa Franks to lead UK P&C Retail business

Lockton, the world’s largest independent insurance broker, this week announced the arrival of Clarissa Franks as Head of UK P&C Retail. Clarissa will report into the European CEO, EJ Hentenaar, and work with Tony Hardy, Head of UK P&C, to transfer over the Retail area of his responsibilities, ensuring a seamless succession for clients. Clarissa will play a key role in Lockton UK’S continued growth, reinforcing its solutions led approach for clients, and will be responsible for accelerating the expansion of the UK Retail Division

Clarissa’s appointment to lead the growing UK P&C Retail Division reflects Lockton’s continued investment in talented Associates and a commitment to providing the very best client service. Over the past year, the division has seen significant new client wins and growth of 21% on the previous year, reflecting a strong proposition to clients. Clarissa will be joining the division at an exciting time and her leadership will be invaluable in building upon this momentum and unprecedented growth.

Clarissa brings over 15 years of experience to her new role. She joins from Marsh where she held a series of senior leadership roles, most recently as the Retail Placement Leader for Marsh UK and Ireland’s three client-facing divisions – Risk Management, Corporate and Commercial – where she was responsible for placement strategy and execution. She was also a member of the Executive Committee responsible for the leadership of the Risk Management division and has worked on placements for some of Marsh’s largest global clients.

EJ Hentenaar, European Chief Executive Officer, said: “Throughout her career, Clarissa has excelled by going the extra mile, adding value and building relationships based on trust. As we continue to expand the division, it is crucial that we have the right people in place. As a firm that grows one handshake at a time, nurturing our culture is a priority. Clarissa is the ideal candidate to build on our success, while preserving the values and philosophy that makes Lockton unique.

I am looking forward to working with her and bringing her in-depth knowledge, experience and expertise to Lockton’s retail offering as we realise the significant opportunities available to us in the UK market.”

Tony Hardy said: “Lockton P&C Retail has enjoyed 31% revenue growth over the past two years with all offices in the national business retaining and winning clients. The appointment of Clarissa as Head of Retail is a key part of our long-term succession planning. She is the best of the best and knows how to drive meaningful change, while maintaining the client centric culture we have created. I am thrilled to have her on board and to see the positive impact she has on our offering to clients.”

Lockton has been awarded the Best Place to Work in Insurance for 13 years in a row, is a 2022 US Best Managed Company and has been recognised by Forbes as a 2022 Best Large Employer and Best Employer for Diversity.

Lockton was named as one of the UK’s top 50 best large companies to work for in 2022, according to the Sunday Times’ annual “Best Companies” survey(opens a new window) (opens a new window). The same survey ranked Lockton as one of the insurance sector’s top five best companies for work for. In addition, Lockton was given a Three Star Accreditation, the highest rating, representing “world class levels of workplace engagement” with its Associates.