Managing unplanned absence through illness or injury can be a complex issue. Our specialist can provide extra support to help employees return to work.

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Managing non work related illness or injury

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Managing unplanned absence through illness or injury can be a complex issue

    Our specialist can provide extra support to help employees return to work.

    Most organisations have robust injury management strategies for workplace injuries, however when an employee is absent due to non-work-related injury or illness, there is not always the same level of support available.

    Losing staff through unplanned absences relating to personal illness or injury can materially impact business operations and employees who don’t have the support of insurances can struggle to recover and make ends meet.

    This can result in staff returning to work before they have fully recovered, and this increases the risk of workplace injury. Lockton designs injury and illness recovery programs to support recovery at work or return to work for non-work-related injury and illness.

    Our services

    • Injury Management support

    • Return to Work duties design

    • Salary Continuance Claims

    • Support in return to work from serious illness

    Key contacts

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    Rachel Watson

    Head of Workplace Risk
    rachel.watson@lockton.com
    +61 478 998 262

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    Christina Italiano

    National Manager, Claims & Injury Management

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    Damien Charleston

    National Manager - Workers Compensation

    General Inquiries

    Get in touch

    info.au@lockton.com

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    Our People solutions team bring creative thinking and an entrepreneurial spirit to the insurance business and are uniquely positioned to help you succeed.

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    Lockton People Solutions FAQs

    What is Lockton People Solutions?

    Lockton believes every business maximizes their potential when their people maximize theirs. That’s why we help our clients make their business, and their people’s lives, better. We know employers need solutions that help balance attracting and retaining talent, manage costs and promote employee well-being. Lockton helps guide clients to people solutions that drive employee understanding, engagement and satisfaction; incorporate competitive total rewards and benefits packages; and manage and measure the effectiveness of your programs.

    Lockton’s People Solutions Market Update offers comprehensive quarterly insights on the U.S. market dynamics impacting cost management, employee wellbeing, and benefits strategies. In our Q4 2025 edition, we explore the broader industry forces behind system-wide strain and connect high-cost claims analysis with a full picture of how widespread market pressures are shaping employer plan costs. You can find our latest market update here.

    We work with every client thinking about how we can best improve your employee experiences to drive engagement, understanding, satisfaction and productivity; design total rewards and benefits that increase perceived value and help attract and retain talent, while controlling costs; and help you make information-based decisions, measure and manage your programs, while driving a competitive business advantage amid an increasingly complex landscape.

    Lockton delivers a full suite of solutions in the following areas: employee experiences and engagement, total rewards and benefits, and management and measurement.

    Lockton is privately owned, which allows teams to prioritize client business. Our Associates are empowered to go above and beyond to help their clients succeed and the entrepreneurial culture at Lockton fosters data-driven solutions, solving problems faster and more efficiently.

    Lockton operates all over the globe through Lockton offices and a network of Lockton Global Partners.

    We can help with all M&A transactions from SME to large corporate.

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