Lockton is a family-owned global insurance broker with a 97% client retention rate. We believe in doing things differently. Our risk and insurance specialists are committed to understanding clients' businesses and objectives, delivering demonstrable value and benefits through local expertise and global knowledge.
Who are we? Industry specialists. Unmatched service.
Founded in 1966 by Jack Lockton, our company was built on one simple idea: to provide the best service in the insurance industry. With a 97% client retention rate and over $890m in premiums placed locally, our clients trust us to help them outperform the market and build resilience. Our award-winning culture enables us to attract top industry and product specialists who consistently deliver extraordinary results.
Open-market, genuine brokers
We’re not limited to using select insurers. For example, on pre-agreed panels where insurers pay brokers for the right to be there. We build policies from the ground-up with bespoke advice and unrestricted access to security-approved insurers across the globe.
Stable and consistent
We have one of the lowest broker turnover rates in the industry. You’ll know who to call. And we’ll answer with consistent, regular contact. Engage with genuine industry and product specialists who have seen and done it all before, rather than fresh-faces or “so-called specialists”.
Getting the deal done
We’ve invested in some of the most experienced broking professionals in Australia. Leveraging our global placement volume of over $71bn across 130 locations globally, we have market leverage to make things happen and help settle claims with on-shore advocacy.
A world of difference
Our globally connected industry practices deliver a central repository of global benchmarking, market intelligence and continual innovation in product development and enhancement. This gives local clients access to global insurance markets and products beyond Australia to secure the best outcomes possible.
The services WorkPac has received from Lockton has been consistently market-leading, proactive and attentive.
Learn more about us
Who is Lockton?
Lockton is a family-owned global insurance broker and risk advisor. We have no aspirations to be the number one or largest broker in Australia, but to be the best at what we do. Our focus is on being the #1 specialist broker and risk advisor in industries where we know we can make the biggest difference.
Why is a broker and risk advisor important?
The insurance market has become more competitive and organisations are competing for insurer capital. You need to stand out from the crowd. We advocate and strategically design transition plans to take you from market-takers to market-makers so you don’t leave anything on the table. This means giving you options and levers to pull on to positively influence the outcomes of your renewal.
How does being privately owned benefit clients?
Rather than be one of many clients of a publicly listed broker lost amongst a crowd, you will be treated as a valued client. Our private ownership model means we can prioritise your needs without the constraints of corporate bureaucracy, ensuring you receive personalised, consistent attention. With the resources of one of the world's largest insurance brokers behind us, we combine our financial strength and stability with the agility to act in your best interests. As a family-owned business, we focus on long-term relationships, not quarterly pressures, allowing us to deliver extraordinary results.
What sets Lockton apart from others?
Genuine industry specialism: access bespoke policies and advice versus standardised policy wordings and average results.
Giving organisations the attention they deserve: when you call, we answer.
True open-market broking: access hundreds of insurance markets versus one.
Long-term perspectives: analysing data and challenging the cost and structure of historical programs rather than simply renewing each year.
On-shore claims advocacy: extract the full value of your policy - we get your claims on top of the pile and settled fast.
Listening to client needs as opposed to shareholder voices: we are not hamstrung by global demands from HQ.
How do you achieve a 97% client retention rate?
Insurance broking is about much more than securing optimal prices at renewal or handling complex claims. We provide consistent, proactive service – not just at renewal time. From quickly issuing important documents like Certificates of Currency to regularly reviewing and adjusting your coverage to address evolving needs, we remain responsive and accessible.
Jack Lockton believed that a fierce commitment to private ownership instills every employee with a single-minded focus on delivering results for clients.
Jack Lockton, Founder