Our specialist injury management consultants will ensure that the entire process is managed including expectations and concerns of everyone involved. More importantly, we will ensure the process is completed in the appropriate timeframe, to the best possible outcome, minimising the cost of workers' compensation claims in the future.

— PEOPLE SOLUTIONS

Claims & Injury Management

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Your peace of mind is our priority

    Our specialist injury management consultants will ensure that the entire process is managed including expectations and concerns of everyone involved. More importantly, we will ensure the process is completed in the appropriate timeframe, to the best possible outcome, minimising the cost of workers' compensation claims in the future.

    We make it a priority to ensure you enjoy complete peace of mind at all stages of the process, from initial strategic planning to the resolution of a claim.

    Our services

    We offer two models to streamline your claims and injury management services.

    STRATEGIC CLAIMS MANAGEMENT: 

    A qualified workers’ compensation advisor complements your resources by providing a variety of technical solutions.

    COMPLETE OUTSOURCED CLAIMS AND INJURY MANAGEMENT: 

    A qualified workers’ compensation employee is in-situ in your core business operations, assisting with all aspects of the medical and injury management of your workers’ compensations claims.

    Utilising a proactive approach to early intervention, injury management and caring conversations has decreased TRIFR by 35% and LTIFR by 27%. Similarly active claims have been reduced by more than 60% in the same period.
    Grace Westdorp, Executive General Manager, InvoCare

    Lockton People Solutions FAQs

    What is Lockton People Solutions?

    Lockton believes every business maximizes their potential when their people maximize theirs. That’s why we help our clients make their business, and their people’s lives, better. We know employers need solutions that help balance attracting and retaining talent, manage costs and promote employee well-being. Lockton helps guide clients to people solutions that drive employee understanding, engagement and satisfaction; incorporate competitive total rewards and benefits packages; and manage and measure the effectiveness of your programs.

    We work with every client thinking about how we can best improve your employee experiences to drive engagement, understanding, satisfaction and productivity; design total rewards and benefits that increase perceived value and help attract and retain talent, while controlling costs; and help you make information-based decisions, measure and manage your programs, while driving a competitive business advantage amid an increasingly complex landscape.

    Lockton delivers a full suite of solutions in the following areas: employee experiences and engagement, total rewards and benefits, and management and measurement.

    Lockton is privately owned, which allows teams to prioritize client business. Our Associates are empowered to go above and beyond to help their clients succeed and the entrepreneurial culture at Lockton fosters data-driven solutions, solving problems faster and more efficiently.

    Lockton operates all over the globe through Lockton offices and a network of Lockton Global Partners.

    Key contacts

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    Rachel Watson

    Head of Workplace Risk
    rachel.watson@lockton.com
    +61 478 998 262

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    Christina Italiano

    National Manager, Claims & Injury Management

    Placeholder image

    Damien Charleston

    National Manager - Workers Compensation

    General Inquiries

    Get in touch

    info.au@lockton.com

    We're here to help

    Our People solutions team bring creative thinking and an entrepreneurial spirit to the insurance business and are uniquely positioned to help you succeed.

    Talk to our team

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