The claims environment is evolving, shaped by economic shifts, environmental change and emerging risks. At Lockton, we deliver expert led solutions that go beyond routine handling, helping you plan, prepare and respond to loss events of all types and sizes. Our team is solutions focused, tailoring every approach to your business, your risks and your recovery. With experience supporting some of the world’s largest and most complex claims, we give you the confidence to move forward

— CLAIMS CONSULTING SERVICES

Claims Management

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Protecting Your Business. Navigating Your Claim. Maximising Your Recovery.

The claims environment is evolving, shaped by economic shifts, environmental change and emerging risks. At Lockton, we deliver expert led solutions that go beyond routine handling, helping you plan, prepare and respond to loss events of all types and sizes. Our team is solutions focused, tailoring every approach to your business, your risks and your recovery. With experience supporting some of the world’s largest and most complex claims, we give you the confidence to move forward.

Our Claims Philosophy

Our claims approach is built on two pillars, Proactive Claims Management and Advocacy, together delivering value to clients.

Through Proactive Claims Management, we anticipate challenges and streamline the process to keep claims moving efficiently. Our Advocacy focused approach means we stand firmly on your side, using our expertise and relationships to secure the best possible outcomes.

With Lockton, you gain more than claims management. You gain a partner dedicated to protecting your business, advocating on your behalf and who ensuring your claims deliver results.

What we bring to your business

When a loss occurs, the right expertise can make all the difference. Lockton supports you through every stage of the claims process with guidance, strategy and tailored solutions.

By combining technical insurance knowledge with hands on experience, we give you clarity and confidence when it matters most. Whether you are facing a routine claim, or navigating a complex loss, Lockton acts as your trusted advisor and advocate.

For large or complex losses, our Claims Consultants will:

  • Support and guide you through claim presentation, negotiation and settlement.

  • Attend meetings with you to analyse loss information and agree strategies.

  • Use established relationships and negotiation skills to resolve difficult claim issues.

  • Introduce trusted specialist suppliers for your technical or legal support when needed.

Key Contacts

We bring together decades of technical, commercial and industry experience to deliver the best possible outcomes for our clients. Our experts are ready to support you, whether you’re facing a loss or planning ahead.

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Hassan El Husseini

Regional Head of Claims

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Mayank Bhujwala

Regional Claims Preparation Lead

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Lockton Claims FAQs

What does strategic claims management include?

Effective claims management goes beyond filing paperwork. It involves end to end support, from initial notification to final settlement with strategic advice, technical expertise and tailored solutions. At Lockton, we deliver this level of service to help businesses recover quickly and confidently.

Rather than routine handling, a specialist partner acts as an advocate and advisor. They offer bespoke strategies based on your business, risk profile and recovery goals. Lockton’s consultants bring industry knowledge and negotiation expertise to every claim.

Businesses may face a wide range of claims, including:

  • Major property losses

  • Complex Business Interruption claims

  • Liability and casualty claims

  • Cyber incidents

  • Emerging risk scenarios

Lockton supports clients across all these areas with tailored solutions and expert guidance.

A comprehensive claim service may include:

  • Assistance with claim presentation and negotiation

  • Analysis of loss data and recovery strategy development

  • Communication with insurers and third parties

  • Access to legal or technical specialists

Lockton provides all of these services to ensure smooth and effective claims resolution.

A proactive claims strategy minimises disruption, protects reputation and optimises recovery. With the right partner like Lockton, businesses can navigate uncertainty and build long term resilience.

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