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Retail Practice Group

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Retail Practice Group

Over the past few years, the retail sector has demonstrated remarkable resilience, outperforming most expectations. The sector is continuing on a period of drastic transformation and retailers are facing a constantly shifting risk profile. From the rapid growth of online business models, to the need for directors to ensure their business models and ESG strategy consistently adapt to consumer needs – the risks are novel, and wide in scope.

Amid these changing market conditions, it has never been more vital to invest in a reliable, targeted and risk managed insurance solution in order to safeguard your business from exposures. As part of the world’s largest independent risk and insurance broker, Lockton’s Retail Practice Group has the depth of experience and breadth of expertise to support you in developing the right insurance strategy for your needs.

We’ll work with you to form a detailed understanding of your particular exposures, underpinning our approach with detailed analytics and insights from our industry specialists. Listening closely to your requirements as well as your aspirations, we’ll design a solution built to protect your retail business, both now and in the future.

Our services

What we do

Property and business interruption

How we can help: Comprehensive risk reviews and strategy implementation, business impact analysis, audit reviews, bespoke insurance programme design and robust claims management protocol.


How we can help: Claims data analytics, accident investigation and claims defensibility training as well as strategic reviews and audits of SHEQ best practice.


How we can help: Utilising relationships with market-leading insurers and data breach service providers to secure best possible terms and data breach support, ensuring submissions are completed to a high standard, providing annually-updated proprietary wording supported by leading syndicates, offering IT Security best practice support on a pragmatic consultancy basis. 

Directors’ and officers’ liability

How we can help: Support, knowledge and expertise to mitigate D&O liability risks, satisfy underwriting expectations and acquire the appropriate insurance covers and protection.

Cargo and logistics

How we can help: Reliable, cost-effective policies that respond in a crisis, protecting your business from financial damage.

Environmental liability

How we can help: In-depth reviews to identify potential exposures, designing training programmes for staff, Environmental Impairment Liability insurance.

Crisis management:

Brand and reputational risk

How we can help: Real-time AI intelligence to identify threats, protection against financial loss and crisis mitigation, crisis management expertise provided by Beazley, the leading insurer in this space, substantial cover for loss of profits, including advice on reputational remediation.

Special contingency and terrorism

How we can help: Innovative crisis management policies for companies with potential exposure to kidnap, extortion or terrorism from the market’s leading political violence, terrorism and special contingency insurers.

How we support you

Claims advocacy:

Claims support is an integral part of our role. We involve our most senior people directly in the claims process as well as focusing our sector claims specialists on our retail accounts. This, combined with our strong relationships with insurers, enables us to negotiate quick and equitable loss settlements for you.

Risk management:

Lockton’s Risk Control team comprises technical specialists who have extensive experience across a range of disciplines. We work in partnership with you to establish pragmatic and effective risk control solutions based on your specific risk profile, business needs and goals.

Retail Contacts

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Michael Kay

Head of Retail Practice Group
+44 0161 828 3304

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Matt Davies

+44 0161 828 3302

Retail Practice Group

Hear from Mike Kay, Head of Lockton's Retail Practice Group, as he offers insight on the latest market trends and challenges for the retail sector.

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Download our brochure

The retail sector has seen unprecedented trading conditions and transformational change. The need for specialist risk management when navigating these changes has never been greater. Download our brochure and discover how Lockton can support you.

Download our brochure
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