Our dedicated Health & Community Services team know and understand the sector you work in, and the risks you face. We bring together a team of specialists from around Australia, also aligned to our global operations to bring the best of Lockton to you. We are dedicated to serving the community services sector, with our practice supporting organisations providing a wide range of community services.

INDUSTRY

Community Services

We understand the risks you face

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Delivering insights and solutions you can trust

Our dedicated Health & Community Services team know and understand the sector you work in, and the risks you face. We bring together a team of specialists from around Australia, also aligned to our global operations to bring the best of Lockton to you.

We are dedicated to serving the community services sector, with our practice supporting organisations providing a wide range of community services including, aged care; retirement living; disability services; disability employment assistance; family and domestic violence; youth services; mental health; community & outreach services; supported accommodation; child care; and education.

The deep experience and knowledge our people have of your sector enable us to deliver solutions and insights that you can trust, including opportunities outside traditional insurance placements.

We will support your approach to risk, getting to know your risk framework, understanding your risk appetite and tolerance and ensuring alignment between risk and insurance.

Throughout our journey with you we will aim to move you along the risk maturity curve, taking you from being a traditional insurance buyer to a mature owner of your risk. Your engagement in the process will drive opportunities as you are empowered to sell your risk to the insurance market. In conjunction, the Lockton team will advocate for you in the market, challenging assumptions and doing everything we can to deliver best in class outcomes for you.

As a Lockton client you will benefit from a core service team that is accountable for our service delivery at all stages, including placement, claims and the ongoing management of your account. We are committed to proactive engagement throughout the year, our team work with our clients to innovate, design and service an insurance program that aligns directly to your changing needs.

We bring the size and scale of the major broking firms, combined with a culture that harnesses our entrepreneurial spirit every step of the way.

Our Products and Services

We tailor insurance program solutions specific to the needs of our Community Services clients, including:

  • Medical Malpractice/Professional Indemnity

  • Public and Products Liability

  • Property and Business Interruption

  • Directors and Officers

  • Cyber and Privacy

  • Workers’ Compensation

  • Motor Fleet

  • Environmental Liability

Key Contacts

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Steven Autrey

National Manager, Health & Community Services
Steven.Autrey@lockton.com

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Lyle Steffensen

Manager - Industry Strategy & Innovation
Lyle.Steffensen@lockton.com

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Kim Gilbert

Technical Specialist – Aged Care and Retirement Living
kim.gilbert@lockton.com

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Nikki Oliver

Client Manager, Health & Community Services
Nikki.Oliver@lockton.com

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Andrew Greig

Client Director, Health & Community Services
Andrew.Greig@lockton.com

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Damian Burley

Client Manager, Health & Community Services
Damian.Burley@lockton.com

We're here to help

We bring creative thinking and an entrepreneurial spirit to the insurance business and are uniquely positioned to help you succeed.

Talk to our team

Latest news and insights

According to an article published by SecurityBrief, 2024 saw a number of phishing attacks involving the impersonation of financial institution representatives. 

However, correctly leveraging AI-driven tools within security teams will be crucial in establishing cyber resilience for organisations. 

Thoe organisations that effectively integrate AI into their cybersecurity strategies will be more advantageous in protecting their IP, data and systems from rapid proliferation of threats.  

Following the Cybersecurity Act and Privacy Act Reforms from the end of 2024, we anticipate that data exposure will continue to be a focus for 2025 with regulatory updates expected later this year.  

Safeguarding personal information will need to be a top priority for organisations, especially those holding mass data, this is likely to intensify as threat actors mature. Are FinTechs cyber-risk ready? The sector is under increased vulnerability from evolving threat actors

Lockton appoints Mark Jones as International Chief Financial Officer

Lockton, the world’s largest independent insurance broker, has appointed Mark Jones as its new International Chief Financial Officer (CFO), effective immediately.  Lockton, the world’s largest independent insurance broker, has appointed Mark Jones as its new International Chief Financial Officer (CFO), effective immediately.

Preparing for the New Aged Care Act: Key changes for registered providers

Explore the key changes introduced by the new Aged Care Act, effective 1 July 2025. This article summarises the significant updates and their impact on aged care service providers, including new regulatory models, strengthened quality standards, and enhanced worker screening. Stay informed about the latest developments in aged care governance and compliance.Explore the key changes introduced by the new Aged Care Act, effective 1 July 2025. This article summarises the significant updates and their impact on aged care service providers, including new regulatory models, strengthened quality standards, and enhanced worker screening. Stay informed about the latest developments in aged care governance and compliance.

Preparing for the New Aged Care Act: Risk and insurance implications for aged care service providers

The new Aged Care Act, effective July 1, 2025, introduces significant changes for aged care service providers. These changes bring new governance, risk, and insurance implications. This article explores key risk and insurance impacts for aged care providers and offers actionable strategies to mitigate these risks.The new Aged Care Act, effective July 1, 2025, introduces significant changes for aged care service providers. These changes bring new governance, risk, and insurance implications. This article explores key risk and insurance impacts for aged care providers and offers actionable strategies to mitigate these risks.
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