Client Background

With a team of more than 150 lawyers, the Hong Kong office of this leading international law firm is integral to its sizable China practice. Serving as an extension of its HR team, our exceptional teamwork, expertise in the legal sector, and innovative wellness solutions elevated the firm’s benefits value and employee wellbeing.

Sharing Workplace Benefits Trends to Build Trust

From the first touch in 2023, the HR team was impressed by the passion and groundbreaking initiatives we brought to workplace wellbeing. Our insights into claim trends and wellbeing needs represented a significant advantage, as the law firm did not receive satisfactory service or advice from the then broker, who had been in place since the firm’s inception.

After learning more about the scope of our benefits services, the HR leaders indicated that they were considering switching to a new broker. Knowing that changes would not happen overnight, our Associates kept the momentum going through regular check-ins. For instance, we proactively shared wellness trends and retirement investment strategies with the law firm.

Inviting the HR team to our Global Benefits Forum – Asia was a pivotal step. At the flagship event, they gained deeper insights about employee engagement from our global and regional leaders and experts. Also, they exchanged ideas for wellness programs with other HR professionals who aspired to improve workplace wellbeing.

Law Firm Appoints Us After Year-Long Pitching

Shortly after, the law firm invited us to submit a tender for managing their employee benefits plan. To balance flexibility, claims efficiency, and cost control, we crafted a customized value proposition that optimized member claim experience and phased in a future-oriented benefit design. The plan aimed to broaden benefit options and access beyond the workplace for its multigenerational workforce.

Following a year of pitching and negotiations, the law firm decided to appoint us over three competing brokers. Since partnering with Lockton, the firm has strengthened its control over healthcare costs and increased participation in wellness initiatives. Employees feel more content and satisfied with their physical, mental, social, and financial wellbeing.