Auckland wild weather events: insurance claims preparation and response

A local state of emergency has been declared in Auckland with heavy rain and severe thunderstorms posing flood risks for businesses and communities.

In addition to direct property damage, businesses can also suffer losses as a result of damage to third parties, such as utility service providers.

A single storm can cost a business thousands or even millions of dollars in property damage and lost revenue as they recover, which makes it vital that property owners know in advance what they must do if they suffer losses.

In the event of a flood loss, as soon as it is safe to do so you should be prepared to take these five critical steps to avoid a complex and challenging claims process.

1. Report the loss to your broker and insurer(s).

Make sure to specify the affected location(s) along with the date of loss. When reporting a loss, be as broad as possible in describing the type and extent of damage suffered. Share with both brokers and insurers full contact information for your organisation’s risk manager or other point of contact.

2. Assemble your claim team.

Among other members, your team may include the risk manager, property claim advocate at your broker and the heads of various departments within your organisation, including sales, service, maintenance, inventory, engineering, accounting and legal.

A specific person should be responsible for managing all onsite contractors and documenting and tracking all activity and costs.

Once assigned, an adjuster should be apprised of all activities to obtain understanding and agreement by the relevant insurer(s).

3. Create accounting codes for all costs and begin to document physical damage.

Documentation can include photographs and video as well as news reports and social media posts. This information should be kept in an accessible location to share with insurers, and you should keep a copy for your records.

It’s important to create accounting codes to track costs, which may include:

  • Purchase orders;

  • Sales receipts;

  • Capital equipment purchases; and

  • Any other additional expenses.

4. Assess and begin to address damage and operational disruptions.

Companies should assess whether temporary repairs to property and other steps to mitigate business loss are needed. A storm could have significant implications on inventory, supplies, finished products and work in progress.

It’s important to understand that business restoration may be a long-term, iterative process. An organisation’s initial response may not be effective, and it may be necessary to change course.

It’s also vital that companies document all activities, with email traffic kept in a separate location so that information may be accessed later.

5. Assess the global financial impact to property and to the business.

Soon after a loss, an organisation should create a rough order of magnitude for physical damages and business impacts. An experienced broker can help to appropriately document these impacts and make requests for financial reimbursement from insurers.

Again, this is an iterative process and may require adjustments along the way. Your broker advocate should work to request advance payments from insurers as monies are committed or spent.

Useful resources

How Lockton can help

Whenever an organisation is affected by severe weather events or torrential rain, it’s important to have access to experienced brokers who understand how insurance coverage may or may not apply and can help you manage potentially complex claims requirements.

Your Lockton broker is here to help you organise your claim, make optimal use of internal and external resources, accelerate your recovery and learn lessons from a catastrophe to better prepare for future ones.

For more information or help in managing a flood-related loss, contact your Lockton broker.