The Covid-19 pandemic has brought unprecedented disruption to businesses in an already challenging hotel industry. Throughout 2020-21, establishments across the world were forced to close their doors for extended periods, placing immense pressure on even the most resilient of hotel businesses.

— PRODUCTS AND SERVICES

Hotel Capabilities

Get in touch (opens a new window)

Hotel Capabilities

The Covid-19 pandemic has brought unprecedented disruption to businesses in an already challenging hotel industry. Throughout 2020-21, establishments across the world were forced to close their doors for extended periods, placing immense pressure on even the most resilient of hotel businesses.

Lockton’s dedicated Hospitality Practice has the depth of experience and specialist expertise to help you face these challenges and ready your business for the future. We’ll work with you to develop a tailored risk and insurance strategy that protects your assets, as well as your reputation.

Our global capabilities allow us to respond rapidly to local challenges, and our dedicated claims team delivers support and expertise in attritional or major losses. We work with some of the largest hotel clients across the globe, from luxury hotels, to hostels and lower-cost providers, designing bespoke solutions that are underpinned by analytics and supported by the relevant specialists within our business.

What we bring to your business

Property and business interruption

How we can help: Comprehensive risk reviews and strategy implementation, business impact analysis, audit reviews, bespoke insurance programme design and thorough claims management protocol.

Liability

How we can help: Risk management advise to help minimise personal injury and third party property damage, claims trend analysis, ‘brand-hearted’ claims management service as well as captive and reinsurance support.

Cyber

How we can help: Utilising relationships with market-leading insurers to secure best possible terms on cover, bespoke risk consulting services from our in-house experts.

Directors’ and officers’ liability

How we can help: Support, knowledge and expertise to mitigate D&O liability risks, satisfy underwriting expectations and acquire the appropriate insurance covers and protection.

Environmental liability

How we can help: In-depth reviews to identify potential exposures, designing training programmes for staff, Environmental Impairment Liability insurance.

Brand and reputational risk

How we can help: Real-time AI intelligence to identify threats, protection against financial loss and crisis mitigation, crisis management expertise provided by Beazley, the leading insurer in this space, substantial cover for loss of profits, including advice on reputational remediation.

Special contingency and terrorism

How we can help: Innovative crisis management policies for companies with potential exposure to kidnap, extortion or terrorism from the market’s leading political violence, terrorism and special contingency insurers.

Our services

How we support you

Claims advocacy

Our claims team has supported our hotel clients with a significant volume of loss of revenue claims related to Covid-19, and so far we have successfully recovered tens of millions of pounds for our clients. We have managed to obtain settlements even when our clients did not expect to be covered for the pandemic.

Risk management

Lockton’s risk specialists have extensive experience across a range of disciplines within the hotel sector. We work in partnership with you to establish pragmatic and effective risk control solutions based on your specific risk profile, business needs and goals.

Analytics

Leveraging decades of actuarial expertise, Lockton’s dedicated Analytics team provides bespoke analytics solutions and insights for hotel businesses. By sharing easy-to-interpret data, our experts can help you to anticipate risks, and make better informed decisions.

Our team

Placeholder image

Andy Nicholson

Partner - Head of Lockton's Hospitality Practice
andrew.nicholson@lockton.com

General Inquiries

Get in touch

enquiries@uk.lockton.com

News and Insights

The UK’s push toward net zero has enabled battery energy storage systems (BESS) to emerge as a crucial factor for grid flexibility, renewable integration, and energy security.How to mitigate BESS pre-construction risks

How to mitigate BESS pre-construction risks

article
Topics covered in this article will be discussed at Lockton’s ‘Bankable Storage Summit’ event, at Sea Containers House, London, on 12 November 2025. To find out more about this event and register your interest to attend, please click here. The UK’s push toward ...
Read moreHow to mitigate BESS pre-construction risks

As technology outages become the new normal, staying operational means staying vigilant

From cloud outages to cybersecurity failures, the digital backbone of modern business is under constant strain. In this environment, preparation and planning aren’t optional — they’re a must. Organizations can build resilience through risk assessments, incident response planning, and cyber insurance strategies that help mitigate the impact of inevitable outages.From cloud outages to cybersecurity failures, the digital backbone of modern business is under constant strain. In this environment, preparation and planning aren’t optional — they’re a must. Organizations can build resilience through risk assessments, incident response planning, and cyber insurance strategies that help mitigate the impact of inevitable outages.

Rethinking workplace safety in retail: why landlords and retailers must collaborate

The retail sector faces an increasingly complex risk landscape. Volumes of organised crime and customer theft have surged in recent years, in tandem with an increase in abuse against retail staff. These factors are undermining the sector’s reputation as a rewarding place of work, and squeezing profit margins for businesses already facing significant economic pressure. With consequences that span the entire value chain, finding a solution requires will, resource, and collaboration. Landlords, their appointed agents, and retailers must come together to minimise threats to safety and protect their bottom line.The retail sector faces an increasingly complex risk landscape. Volumes of organised crime and customer theft have surged in recent years, in tandem with an increase in abuse against retail staff. These factors are undermining the sector’s reputation as a rewarding place of work, and squeezing profit margins for businesses already facing significant economic pressure. With consequences that span the entire value chain, finding a solution requires will, resource, and collaboration. Landlords, their appointed agents, and retailers must come together to minimise threats to safety and protect their bottom line.

Product recall in transit: an overlooked risk that could cost manufacturers millions

Geopolitical tension and economic instability are among various issues that are complicating supply chains. As your supply chains become convoluted or strained, insurance becomes an integral part of risk management and mitigation. Geopolitical tension and economic instability are among various issues that are complicating supply chains. As your supply chains become convoluted or strained, insurance becomes an integral part of risk management and mitigation.
See all news and insights

We're here to help

We bring creative thinking and an entrepreneurial spirit to the insurance business and are uniquely positioned to help you succeed.

Talk to our team
culture-quote-tiernan