The Covid-19 pandemic has brought unprecedented disruption to businesses in an already challenging hotel industry. Throughout 2020-21, establishments across the world were forced to close their doors for extended periods, placing immense pressure on even the most resilient of hotel businesses.

— PRODUCTS AND SERVICES

Hotel Capabilities

Get in touch (opens a new window)

Hotel Capabilities

The Covid-19 pandemic has brought unprecedented disruption to businesses in an already challenging hotel industry. Throughout 2020-21, establishments across the world were forced to close their doors for extended periods, placing immense pressure on even the most resilient of hotel businesses.

Lockton’s dedicated Hospitality Practice has the depth of experience and specialist expertise to help you face these challenges and ready your business for the future. We’ll work with you to develop a tailored risk and insurance strategy that protects your assets, as well as your reputation.

Our global capabilities allow us to respond rapidly to local challenges, and our dedicated claims team delivers support and expertise in attritional or major losses. We work with some of the largest hotel clients across the globe, from luxury hotels, to hostels and lower-cost providers, designing bespoke solutions that are underpinned by analytics and supported by the relevant specialists within our business.

What we bring to your business

Property and business interruption

How we can help: Comprehensive risk reviews and strategy implementation, business impact analysis, audit reviews, bespoke insurance programme design and thorough claims management protocol.

Liability

How we can help: Risk management advise to help minimise personal injury and third party property damage, claims trend analysis, ‘brand-hearted’ claims management service as well as captive and reinsurance support.

Cyber

How we can help: Utilising relationships with market-leading insurers to secure best possible terms on cover, bespoke risk consulting services from our in-house experts.

Directors’ and officers’ liability

How we can help: Support, knowledge and expertise to mitigate D&O liability risks, satisfy underwriting expectations and acquire the appropriate insurance covers and protection.

Environmental liability

How we can help: In-depth reviews to identify potential exposures, designing training programmes for staff, Environmental Impairment Liability insurance.

Brand and reputational risk

How we can help: Real-time AI intelligence to identify threats, protection against financial loss and crisis mitigation, crisis management expertise provided by Beazley, the leading insurer in this space, substantial cover for loss of profits, including advice on reputational remediation.

Special contingency and terrorism

How we can help: Innovative crisis management policies for companies with potential exposure to kidnap, extortion or terrorism from the market’s leading political violence, terrorism and special contingency insurers.

Our services

How we support you

Claims advocacy

Our claims team has supported our hotel clients with a significant volume of loss of revenue claims related to Covid-19, and so far we have successfully recovered tens of millions of pounds for our clients. We have managed to obtain settlements even when our clients did not expect to be covered for the pandemic.

Risk management

Lockton’s risk specialists have extensive experience across a range of disciplines within the hotel sector. We work in partnership with you to establish pragmatic and effective risk control solutions based on your specific risk profile, business needs and goals.

Analytics

Leveraging decades of actuarial expertise, Lockton’s dedicated Analytics team provides bespoke analytics solutions and insights for hotel businesses. By sharing easy-to-interpret data, our experts can help you to anticipate risks, and make better informed decisions.

Our team

Placeholder image

Andy Nicholson

Partner - Head of Lockton's Hospitality Practice
andrew.nicholson@lockton.com

General Inquiries

Get in touch

enquiries@uk.lockton.com

News and Insights

As renewable energy plays an increasingly vital role in the global energy mix, forms of long-duration energy storage (LDES) are vital to meet overall energy demand, manage price volatility, and ensure reliable supply during periods of low generation. But as energy demand continues to grow, developers are increasingly targeting longer durations, and more complex projects. Inevitably, this introduces new challenges and risks that must be managed to make LDES a bankable prospect.Ensuring the bankability of long duration energy storage

Ensuring the bankability of long duration energy storage

article
Some of the contents of this article were originally delivered during a panel discussion at the Lockton Bankable Energy Storage Summit, on 12 November 2025 at Sea Containers House, London. As renewable energy plays an increasingly vital role in the global ene ...
Read moreEnsuring the bankability of long duration energy storage

5 key claims trends impacting insurance brokers’ PII

The market for insurance brokers’ Professional Indemnity Insurance (PII) has seen claims surge in recent years. Economic turbulence, regulatory changes, and the complexity of modern insurance products mean that brokers are experiencing more frequently and costly claims than ever before. These often stem from issues around the quality of advice, and a lack of clarity around coverage – leaving brokers to navigate a volatile risk landscape.The market for insurance brokers’ Professional Indemnity Insurance (PII) has seen claims surge in recent years. Economic turbulence, regulatory changes, and the complexity of modern insurance products mean that brokers are experiencing more frequently and costly claims than ever before. These often stem from issues around the quality of advice, and a lack of clarity around coverage – leaving brokers to navigate a volatile risk landscape.

Autumn Budget 2025: Key impacts for UK employers

The Autumn Budget 2025 introduces a fresh wave of fiscal measures that are set to reshape the landscape for UK businesses. But with most of the changes not coming into effect until April 2029, employers have an unexpected window of opportunity to maximise their savings, support their employees, and ease the forthcoming transition.The Autumn Budget 2025 introduces a fresh wave of fiscal measures that are set to reshape the landscape for UK businesses. But with most of the changes not coming into effect until April 2029, employers have an unexpected window of opportunity to maximise their savings, support their employees, and ease the forthcoming transition.

Rising vacancy redefines risk in industrial & logistics

Vacancy rates across the industrial and logistics (I&L) sector have spiked, climbing from 3.5% in 2023 to 6.92% by Q3 of 2025, according to CBRE. Vacancy rates across the industrial and logistics (I&L) sector have spiked, climbing from 3.5% in 2023 to 6.92% by Q3 of 2025, according to CBRE.
See all news and insights

We're here to help

We bring creative thinking and an entrepreneurial spirit to the insurance business and are uniquely positioned to help you succeed.

Talk to our team
culture-quote-tiernan