The Covid-19 pandemic has brought unprecedented disruption to businesses in an already challenging hotel industry. Throughout 2020-21, establishments across the world were forced to close their doors for extended periods, placing immense pressure on even the most resilient of hotel businesses.

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Hotel Capabilities

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Hotel Capabilities

The Covid-19 pandemic has brought unprecedented disruption to businesses in an already challenging hotel industry. Throughout 2020-21, establishments across the world were forced to close their doors for extended periods, placing immense pressure on even the most resilient of hotel businesses.

Lockton’s dedicated Hospitality Practice has the depth of experience and specialist expertise to help you face these challenges and ready your business for the future. We’ll work with you to develop a tailored risk and insurance strategy that protects your assets, as well as your reputation.

Our global capabilities allow us to respond rapidly to local challenges, and our dedicated claims team delivers support and expertise in attritional or major losses. We work with some of the largest hotel clients across the globe, from luxury hotels, to hostels and lower-cost providers, designing bespoke solutions that are underpinned by analytics and supported by the relevant specialists within our business.

What we bring to your business

Property and business interruption

How we can help: Comprehensive risk reviews and strategy implementation, business impact analysis, audit reviews, bespoke insurance programme design and thorough claims management protocol.

Liability

How we can help: Risk management advise to help minimise personal injury and third party property damage, claims trend analysis, ‘brand-hearted’ claims management service as well as captive and reinsurance support.

Cyber

How we can help: Utilising relationships with market-leading insurers to secure best possible terms on cover, bespoke risk consulting services from our in-house experts.

Directors’ and officers’ liability

How we can help: Support, knowledge and expertise to mitigate D&O liability risks, satisfy underwriting expectations and acquire the appropriate insurance covers and protection.

Environmental liability

How we can help: In-depth reviews to identify potential exposures, designing training programmes for staff, Environmental Impairment Liability insurance.

Brand and reputational risk

How we can help: Real-time AI intelligence to identify threats, protection against financial loss and crisis mitigation, crisis management expertise provided by Beazley, the leading insurer in this space, substantial cover for loss of profits, including advice on reputational remediation.

Special contingency and terrorism

How we can help: Innovative crisis management policies for companies with potential exposure to kidnap, extortion or terrorism from the market’s leading political violence, terrorism and special contingency insurers.

Our services

How we support you

Claims advocacy

Our claims team has supported our hotel clients with a significant volume of loss of revenue claims related to Covid-19, and so far we have successfully recovered tens of millions of pounds for our clients. We have managed to obtain settlements even when our clients did not expect to be covered for the pandemic.

Risk management

Lockton’s risk specialists have extensive experience across a range of disciplines within the hotel sector. We work in partnership with you to establish pragmatic and effective risk control solutions based on your specific risk profile, business needs and goals.

Analytics

Leveraging decades of actuarial expertise, Lockton’s dedicated Analytics team provides bespoke analytics solutions and insights for hotel businesses. By sharing easy-to-interpret data, our experts can help you to anticipate risks, and make better informed decisions.

Our team

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Andy Nicholson

Partner - Head of Lockton's Hospitality Practice
andrew.nicholson@lockton.com

General Inquiries

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enquiries@uk.lockton.com

News and Insights

Increasing fuel costs and the ongoing need to reduce carbon emissions means that businesses continue to look at reducing their reliance on the fossil fuel internal combustion engine. Electric vehicles are at present the main contender, although hydrogen-based technology could provide another alternative for commercial vehicles. Hydrogen has been used for many decades in various industries and provides a high energy density fuel when burned, producing no greenhouse gases. However, hydrogen also presents several hazards and there are safety factors to consider when planning its storage and use. Hydrogen vehicles and refuelling stations: property considerations

Hydrogen vehicles and refuelling stations: property considerations

article
Increasing fuel costs and the ongoing need to reduce carbon emissions means that businesses continue to look at reducing their reliance on the fossil fuel internal combustion engine. Electric vehicles are at present the main contender, although hydrogen-based ...
Read moreHydrogen vehicles and refuelling stations: property considerations

Golden thread: BSA requirements create additional cyber exposure

The Building Safety Act 2022 and the associated Building (Higher-Risk Buildings Procedures) (England) Regulations 2023 introduced significant information retention requirements through their ‘golden thread’ provisions. These apply to buildings defined as ‘higher risk’ in the legislation. The golden thread comprises information to create a proper understanding of a building and consequently the steps needed to keep both the building and people safe. It is envisioned as a building’s ‘single source of truth’, and to avoid obsolescence and omission errors, it is not intended to be held across multiple sources or even duplicated (save back up). The legislation stipulates that the golden thread information must be held digitally, and to protect both personal information and the security of the building, it must be held securely.The Building Safety Act 2022 and the associated Building (Higher-Risk Buildings Procedures) (England) Regulations 2023 introduced significant information retention requirements through their ‘golden thread’ provisions. These apply to buildings defined as ‘higher risk’ in the legislation. The golden thread comprises information to create a proper understanding of a building and consequently the steps needed to keep both the building and people safe. It is envisioned as a building’s ‘single source of truth’, and to avoid obsolescence and omission errors, it is not intended to be held across multiple sources or even duplicated (save back up). The legislation stipulates that the golden thread information must be held digitally, and to protect both personal information and the security of the building, it must be held securely.

Deepfake and the risk of vendor fraud: challenges and solutions for solicitors

Advances in artificial intelligence (AI) technology are increasing the threat to solicitors of deepfake-enabled vendor fraud, with conveyancing and property transactions a particular target. Where successful, these frauds can inflict significant financial and reputational harm, both on a firm and its clients. To protect themselves, solicitors must adopt proactive measures to bolster their verification procedures and minimise their exposure.Advances in artificial intelligence (AI) technology are increasing the threat to solicitors of deepfake-enabled vendor fraud, with conveyancing and property transactions a particular target. Where successful, these frauds can inflict significant financial and reputational harm, both on a firm and its clients. To protect themselves, solicitors must adopt proactive measures to bolster their verification procedures and minimise their exposure.

Product recall: mitigating against labelling and packaging errors

Errors in the labelling and packaging process are one of the main drivers of product recalls in the global food and drink sector. Where such events occur, their impacts for businesses can be devastating – including consumer harm, financial loss, and reputational damage. As regulation tightens around labelling and packaging, and with a worsening economic climate driving potential errors, businesses must take steps to ensure their processes are robust.Errors in the labelling and packaging process are one of the main drivers of product recalls in the global food and drink sector. Where such events occur, their impacts for businesses can be devastating – including consumer harm, financial loss, and reputational damage. As regulation tightens around labelling and packaging, and with a worsening economic climate driving potential errors, businesses must take steps to ensure their processes are robust.
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