While the UK’s Official Injury Claim (OIC) portal does seem to be meeting its primary aim of volume and cost reduction, the implementation of the OIC portal and associated whiplash tariff has not been without its problems.

The OIC portal came into operation on 31st May 2021 promising, along with new low value tariffs for whiplash injuries, a simplified, streamlined motor claims process, a vast increase in the numbers of Litigants in Person and significant reductions to the cost of personal injury claims.

Following the official release of the first data on OIC portal claims, Sam Ellerton, Lockton Regional Claims Leader, has assessed the effect it had on claims processing.

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