Lockton offers a range of products and services to meet business insurance needs around the world.


Claims Management

What we bring to your business

Our Specialist Claims Service

Lockton understands the importance of getting commercial insurance claims service right. When a loss occurs, having the relevant expertise and support can be crucial. We will help you through every stage of the claims process and assist you when things go wrong.

We will work with you to gain an appreciation of your business and claims requirements and agree to a working protocol. We tailor a range of services to provide the solutions your business needs. 

In the event of a large or complex loss, our Claims Consultants will:

  • Support and guide you through the claim presentation, negotiation and settlement process

  • Attend meetings with you to review and analyse loss information and agree on strategies

  • Take full advantage of our established relationships and negotiation skills to allow constructive communication on difficult claim issues

  • Introduce other internal or external specialist suppliers of claims and legal services for specific tasks 

Key Contacts - Claims Management Greater China

Olive Lam - SVP Claims and Risk Management - Greater China

Olive Lam

Senior Vice Present, Claims and Risk Management - Greater China

General Inquiries

General Enquiries


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We bring creative thinking and an entrepreneurial spirit to the insurance business and are uniquely positioned to help you succeed.

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*100+ Lockton offices and partner offices worldwide
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