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LONDON, MARCH 3rd, 2026—Lockton Re, the reinsurance business of the world’s largest privately held independent insurance broker has been working with Synechron, (formerly known as Cloobees), a leading global digital transformation consulting firm, to launch the Agentforce 360 Platform, Salesforce’s agentic platform. Lockton Re has been building a number of AI applications across the business and within its proprietary Analytics platform, Lockton Re SAGE, but this is the first time autonomous AI agents have been deployed to reason, make decisions, and take action across trusted non-personal enterprise data within Lockton Re’s global Salesforce environment.  Lockton Re leverages Salesforce’s Financial Services Cloud (FSC) as its core system of record. This foundation now integrates natively with the Agentforce 360 Platform, ensuring that agents are grounded in industry-specific data models and the full context of the business's unique workflows and policies, to enable superior relationship management.  Robert Bisset, CEO, North America, Lockton Re, said, “Agentforce will support the streamlining of some of our sales activity, creating better informed and more digitally connected broking teams. Many of our client teams are truly global and so the ability to share and connect digitally is a key part of what makes Lockton Re stand out from the competition. Since the launch of Lockton Re as a global reinsurance platform in 2019, one of the core pillars of the business has been ‘born digital’. We continue to embrace AI and innovation as part of this ethos with a focus on digital infrastructure and using the technology to support our clients, partners and colleagues.” Ben Turner, AVP for Insurance at Salesforce, added, “Lockton Re is a perfect example of an Agentic Enterprise in action. By bringing humans, data, AI, and apps together on a single, unified platform, they are able to drive growth at an entirely new scale. This collaboration highlights the transformative impact of Agentforce in the insurance sector, driving more efficient operations and enhancing client service through trusted, enterprise-grade AI.”  Synechron, with deep expertise in Salesforce and enterprise AI, worked closely with Lockton Re to design and deploy a solution tailored to evolving business demands. Ben Granger-Holcombe,  Director for Insurance at Synechron said, "It is always exciting to work with a forward-thinking and innovative organisation like Lockton Re who immediately saw the potential of the Agentforce 360 Platform and partnered with our global AI practice to create something truly transformative for their brokers." Lockton Re’s Journey to Agentforce Lockton Re was founded on the principle of being born digital. Embracing AI and agentic AI is a core part of its current strategy. After running a successful proof of concept with a small subset of individuals, Lockton Re is now rolling out the Agentforce 360 Platform to its global sales team to help enrich understanding of producers’ accounts for better decision-making and improved client service. Nidhi Howell, Head of Business Technology, Lockton Re International, said, “Lockton Re believes AI is about augmenting, extending and supporting the expertise and capabilities of colleagues and tools, not replacing them. We have always been focused on our digital journey, and the rollout of Agentforce is part of our broader strategy to continuously integrate or build the right cutting-edge digital tools that unlock value, improve client service and reinforce our position as an industry innovator.”

Lockton Re, the reinsurance business of the world’s largest privately held independent insurance broker, has been working with Synechron to launch the Agentforce 360 Platform, Salesforce’s agentic platform. Lockton Re has been building a number of AI applications across the business and within its proprietary Analytics platform, Lockton Re SAGE, but this is the first time autonomous AI agents have been deployed to reason, make decisions, and take action across trusted non-personal enterprise data within Lockton Re’s global Salesforce environment.



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Synechron Supports Lockton Re's Launch of Agentforce 360 Platform – Reinforcing Lockton Re's Position as Industry Innovator

The use of artificial intelligence (AI), including generative AI (predominantly large language models) and agentic AI (autonomous agents making decisions without human input), is expanding rapidly. The volume of commentary on AI’s impact on insurance is growing almost as fast. Most of this commentary to date has focused on the transformative power of the technology to improve efficiency and productivity, as well as reduce costs and streamline workflows within the insurance industry and beyond. This has positive consequences of higher margins, improved customer experience, and reduced waste. Clearly, there are also negative potential implications relating to employment and training prospects. The purpose of this paper is to shift the conversation from the changes AI will have on insurance industry processes to the consequences AI itself will have in expanding, evolving, and shifting risk. Established paradigms for insurance products are being dismantled. Boundaries for coverage are blurred. The implications are wide-ranging, and our understanding of the risks is still limited. There is a myriad of different short- and long-term effects, both intended and unintended.   Click here to access the report.

New Report from Lockton Re Ready or Not: The Impact of Artificial Intelligence on Insurance Risks 

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Ready or Not: The Impact of Artificial Intelligence on Insurance Risks 

Report examines why probabilistic AI systems challenge traditional insurance constructs and calls for clearer risk classification.  LONDON, FEBRUARY 5th, 2026—Lockton Re, the reinsurance business of the world’s largest privately held independent insurance broker in collaboration with Lockton International and Armilla AI, a pioneer in insurance solutions for artificial intelligence, has released a new report, Ready or Not: The Impact of Artificial Intelligence on Insurance Risks, examining how the rapid adoption of artificial intelligence is reshaping insured risk across commercial lines.  Oliver Brew, Co-Author and Head of Cyber Centre of Excellence, Lockton Re, said “The benefits of AI are clear. It’s also important to recognise that AI is fundamentally different to traditional software. The probabilistic nature of AI and its ability to synthesize massive amounts of data mean it is prone to errors, which will have huge implications wherever implemented. There are no sectors of the economy that are insulated from the potential impact of AI. As an industry we need to prepare for how these rapidly evolving risks are underwritten across commercial insurance and what emerging claims patterns will look like. The current lexicon and frameworks for insurance products and risk categories were not designed with these systems in mind and are increasingly misaligned with how AI-related losses occur.” The report maps AI-related exposures across key commercial classes, highlighting areas where coverage may be silent, fragmented, or misaligned with how AI failures manifest in practice. It also explores systemic risk considerations arising from shared AI infrastructure, common foundation models, and correlated model behaviour across portfolios.  Baiju Devani, Co-Author and CTO & Cofounder, Armilla AI, said, “The underwriting of AI risk needs to consider the novel perils created. Even if we recognise the peril, there is a growing gap between what insurers intend to cover and what they actually cover. The underwriting toolkit needs to develop at pace to model and price AI risks. Additionally, the challenge for the insurance industry is not whether AI will create systemic risk events, but when, and if underwriting practices can keep pace. AI risk concentration operates through different mechanisms than traditional commercial insurance.” The report includes a detailed claim scenario involving an AI-powered customer service chatbot that generates incorrect warranty commitments without any system breach or malicious activity illustrating how AI-driven losses can fall outside traditional cyber and liability triggers while still creating material financial and regulatory exposure.  Karthik Ramakrishnan, CEO & Cofounder of Armilla AI, explained “the report highlights how ambiguity in insurance contracts reduces the perceived value of coverage as AI systems move into core business decision-making. The silence in policy language creates uncertainty when claims arise. Both insurers and policyholders benefit from greater clarity in how AI-related risks are addressed to support responsible adoption of the technology.”  The report emphasises now is the time to consider AI as its own category of risk classification, developing policy solutions that address exposures directly while also future proofing coverage in a manageable way.  Read the report here.

Lockton Re, the reinsurance business of the world’s largest privately held independent insurance broker in collaboration with Lockton International and Armilla AI, a pioneer in insurance solutions for artificial intelligence, has released a new report, Ready or Not: The Impact of Artificial Intelligence on Insurance Risks, examining how the rapid adoption of artificial intelligence is reshaping insured risk across commercial lines

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