Our commitment to clients
We stand for exceptional practice and delivery. We always do the right thing and live by the Golden Rule. We are empowered to ask questions, use our voices, and have an entrepreneurial curiosity. We seek to understand the business needs of our clients. We are a trusted partner, aligned with the goals of our clients. We collaborate and present all relevant strategies and solutions.
Our goal is to be the best service provider in our industry, reflected by consistent organic growth, high client retention and satisfaction, and exceptional employee engagement.
We make these commitments to our clients, to one another and to the vendor community.
Our Commitment to Clients
Every client as a reference every day.
Own performance of vendor relationships.
Lead and drive, not follow or sit.
Business partner, not broker.
Proactive communication and service delivery.
24-hour response time.
Status updates as frequently as needed.
Lead annual service planning process.
Accountable for managing and delivering service plan.
Oversee quality of all partner deliverables.
Creative, innovative, independent.
Above the trees and in the weeds.
Service and support at every level.
Simplify the complex.
Understand broad context.
Thoughtful and complete guidance.
Clear, client-ready communication.
Birwood Services Group is a certified minority business enterprise insurance broker that is passionate about helping clients solve business problems by developing risk management, benefits and human capital programs. Birwood offers boutique client service and global expertise, aligned with corporate social responsibility goals.
Lockton’s alliance with Birwood is unique in the brokerage industry, providing end-to-end solutions, including risk management, benefits and human capital consulting, business succession planning, while also assisting companies with bringing their corporate social responsibility goals and supply chain diversity initiatives to life.
Click to learn more about Birwood.