Lockton New Zealand boasts experts in all facets of risk and insurance across a diverse range of industries. Our team is committed to understanding our client's business and objectives to deliver demonstrable value and benefits through local specialist services and global knowledge.

The freedom to always do what’s right for our clients.

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New Zealand

Lockton New Zealand boasts experts in all facets of risk and insurance across a diverse range of industries. Our team is committed to understanding our client's business and objectives to deliver demonstrable value and benefits through local specialist services and global knowledge.

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New Zealand Team

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Peter Lowe

Chief Executive Officer
peter.lowe@lockton.com
+64 21 909 148

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Melanie Harding

Chief Operations Officer
melanie.harding@lockton.com
+64 21 909 114

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Craig Buckle

Head of Corporate Risk
craig.buckle@lockton.com
+64 21 909 147

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Niall Martin

Head of People Solutions, New Zealand
niall.martin@lockton.com
+64 21 909 224

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Jessica Schade

Head of Captive/Alternative Risk Transfer Lockton New Zealand
Jessica.Schade@lockton.com
+64 21 909 203

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Ged McCombie

Head of Pacific
ged.mccombie@lockton.com
+64 21 909 118

Auckland Office

Level 8, 1 Albert Street Auckland CBD, New Zealand

PO Box 679 Shortland Street Auckland 1140

T: 0800 345 758 E: info.nz@lockton.com

Christchurch Office

4/234 St Asaph Street Christchurch 8011

Hamilton Office

2/210 Collingwood Street, Hamilton Lake Hamilton 3204

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Financial Advice Disclosure / Terms of Business Agreement

Download our Financial Advice Disclosure / Terms of Business Agreement

FAD/TOBA
PDF566 KB

Complaints and Disputes

If you are not fully satisfied with our services, please contact our Complaints/Disputes Manager, and tell them about your complaint or dispute. If your complaint cannot be immediately resolved, we will acknowledge your complaint/dispute in writing within 2 working days providing you details of our internal complaints process and the person responsible for managing your complaint. We will endeavour to resolve your problem within 20 working days.

If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to an external dispute resolution service Insurance & Financial Services Ombudsman Scheme  (IFSO) of which LCNZ is a member.  This service is free of charge.  A person may submit a complaint by using IFSO’s online form or by contracting IFSO by phone or email.  BY submitting a complaint, the complainant is deemed to have agreed to have the complaint considered under the rules.

IFSO can be contacted on 0800 888 202 (freecall) or online at www.ifso.nz (opens a new window). The mailing address is: PO Box 845 Wellington 6143 New Zealand.

Melanie Harding Lockton Complaints/Disputes Manager Chief Operating Officer melanie.harding@lockton.com (opens a new window)

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We bring creative thinking and an entrepreneurial spirit to the insurance business and are uniquely positioned to help you succeed.

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